# Payment, invoices, and canceling

> Update your card, download invoices, and pause or cancel your subscription.

Source: https://brandwise.ai/help/account-billing/payment-invoices-and-cancellation
Last updated: 2026-09-30

Everything here is in **Settings > Billing**, on the **Billing** tab. You need the **Manage billing** permission (the owner always has it).

## Update your payment method

Your saved card is the last row of the plan panel, with its expiry date and the email address receipts go to.

1. Click **Manage** (or **Add a card** if none is saved).
2. Update your card on the secure Stripe page that opens.

Your subscription and any credit top-ups are charged to this card.

If a payment fails, a red **Payment failed** banner appears and AI features like moderation, drafts, and automatic replies pause. Click **Fix payment** to update your card and restore them.

## Invoices and receipts

The **Invoices** panel lists every charge, including credit top-ups, with its date, description, amount, and status (**Paid**, **Refunded**, **Partly refunded**, or **Unpaid**). Click **Download PDF** or **View receipt** on a row to get a copy.

## Cancel your subscription

1. On the **Billing** tab, click **Cancel Subscription**.
2. We offer to help first. Click **Skip Support, Continue Canceling** to go on.
3. Choose the main reason you're leaving. Depending on the reason, we may suggest help or another option first. Click **Continue**, or the button ending in "Continue Canceling", to go on.
4. Review what you'll lose and click **I Understand, Cancel Anyway**.

Your plan stays active until the end of the current billing period, and the plan panel shows the date it ends. Changed your mind before then? Click **Keep my plan**.

## Pause instead of canceling

If you pick **Not using it enough** as your reason, the organization owner can choose **Accept Free 1-Month Pause** instead. Each organization can pause once.

While paused, you aren't charged, the inbox is locked, and new comments and messages aren't processed. **Settings > General** shows **This organization is paused** with a **Resume now** button. Your subscription resumes on its own after 30 days, or the owner can resume it sooner.

> **Note:** If your plan is billed through Shopify, the button says **Manage in Shopify** and takes you to Shopify to change or cancel your plan. Invoices come from Shopify too.