# Comment Sync

> Bring comments your Facebook and Instagram pages already have into Brandwise, with or without moderation.

Source: https://brandwise.ai/help/comments/comment-sync
Last updated: 2026-09-30

Brandwise only receives comments posted after you connect a page. Comment Sync pulls in older comments so you can search, moderate, and reply to them in the inbox. You need to be an Owner or Admin, or have the **Manage comments & DMs** permission.

## Which pages can be synced

- Facebook pages, and Instagram accounts connected through Facebook.
- Instagram accounts connected with Instagram Login can't be synced. Neither can TikTok or YouTube.
- Influencer pages sync ad comments only.
- Only one sync can run at a time.

## Run a sync

1. Go to **Settings > Comment Sync** and click **New sync**.
2. Choose the **Pages**, a **Timeframe** (**All history**, **Last year**, **Last 180 days**, **Last 90 days**, or **Custom**), and **Post types** (**Organic and ads**, **Ads only**, or **Organic only**).
3. Click **Scan for comments**. Scanning is free. The sync appears in the **Syncs** table while it counts.
4. When the scan is done, click **Continue** on that row.
5. Review the comments, posts, and pages found, then choose what should happen to them:
   - **Hide the negative and spam ones**: Brandwise reads every comment and hides the ones that attack your brand or try to sell something.
   - **Bring them in as they are**: nothing is hidden. This costs less.
6. Click **Continue**, choose how to pay, and confirm.

If you're on a free trial, Brandwise asks you to start your subscription before the import can begin.

## Pricing

| Import type | Price |
|---|---|
| Hide the negative and spam ones | $20 per 1,000 comments |
| Bring them in as they are | $5 per 1,000 comments |

The count is rounded up to the next 1,000. You can **Pay for this import** (recommended, so your monthly credits stay available for new comments) or, for moderated imports, **Spend credits instead** at 1 credit per comment. If your credits don't cover everything, you pay the rest.

> **Warning:** Spending all your credits on a sync means new comments can't be moderated until your credits renew.

## "We didn't find any ad comments"

This usually means your ads run from an ad account the connected Facebook profile doesn't have full access to, such as an agency's. Ask the ad account's owner to give that profile full access in Meta Business Settings, reconnect Facebook in Brandwise with that profile, and start a new sync.