# Connect WhatsApp

> Link your WhatsApp Business number so customer chats arrive in the DMs inbox.

Source: https://brandwise.ai/help/dms/connect-whatsapp
Last updated: 2026-09-30

Connect a WhatsApp Business number to answer WhatsApp chats from **Social Inbox > DMs**, alongside Instagram and Facebook. WhatsApp brings in DMs only.

## Before you start

- You need a WhatsApp Business number you can manage through Meta, and a Facebook login with access to it.
- You need access to **Settings > Social Media** in Brandwise.
- Allow pop-ups for Brandwise. Meta's setup opens in a new window.

## Connect your number

1. Go to **Settings > Social Media**.
2. Click **Connect a page**.
3. Choose **WhatsApp**.
4. In the Meta window, sign in and follow the steps to pick your business and phone number.
5. Keep the Brandwise window open while it shows **Connecting WhatsApp**.
6. If Brandwise asks you to **Register this WhatsApp number**, enter the six-digit PIN and click **Continue**.

When it's done, you'll see "WhatsApp account connected successfully." and the number appears in your connected pages.

### About the PIN

The PIN step only appears when the number still needs to be registered. It is the number's two-step verification PIN. Enter it within about 10 minutes, or you'll need to restart the signup.

## After you connect

- New WhatsApp messages arrive in **Social Inbox > DMs**. Use the **Page** filter to see only WhatsApp.
- You can reply with text or attach one image, video, audio file, or document up to 5 MB.
- WhatsApp only allows free-form replies within 24 hours of the customer's last message. After that, the reply box is locked, and automatic replies are skipped.
- Automations for the number live under **AI Assistant > Automation > Socials**, on the **Direct Messages** tab. See [DM automations](https://brandwise.ai/help/dms/dm-automations).

## Reconnect WhatsApp

If the number shows that it needs reconnecting, go to **Settings > Social Media** and click **Reconnect** on its row. This opens the **Connect a page** dialog. Choose **WhatsApp** and go through the Meta steps again with the same number.