# Connect your mailbox

> Connect your support email address so its mail arrives in the Brandwise email inbox.

Source: https://brandwise.ai/help/email/connect-your-mailbox
Last updated: 2026-09-30

Connect your support address and its mail arrives in **Social Inbox > Email**, where your team can answer it alongside comments and DMs. Each organization can connect one mailbox.

## Before you start

- You need the **Manage integrations** or **Manage email inbox** permission to open **Settings > Email**.
- Have the login for the mailbox ready, and allow pop-ups for Brandwise.

## Connect a mailbox

1. Go to **Settings > Email**.
2. Click **Connect a mailbox**. A sign-in window opens.
3. Choose your email provider: Gmail, Microsoft 365 or Outlook, or another provider.
4. Sign in and approve access.

The window closes and the mailbox appears on the page. New mail then starts arriving in the email inbox.

> **Note:** Some work accounts, especially Microsoft 365, only let an administrator approve new apps. If you see an approval message, ask your IT admin to approve the connection.

## Zoho Mail: one extra step

Zoho only sends mail to Brandwise after you add an outgoing webhook.

1. On the mailbox in **Settings > Email**, click **Set up webhook**.
2. Click **Copy** to copy the webhook URL.
3. In Zoho Mail settings, go to **Mail > Integrations > Developer Space > Webhooks > Outgoing Webhooks**.
4. Choose **Create new configuration** and paste the URL.
5. Set the trigger to **All Mail Events**, then save.

## Mailbox settings

| Setting | What it does |
|---|---|
| **Display name** | The name that appears on replies sent from this address |
| **Translation language** | Mail written in another language is translated into this one |

Click **Save changes** after editing.

## Reconnect a mailbox

If the connection stops working, the mailbox shows **Reconnect needed**. Until you fix it, mail stops syncing and live chat conversations can't be sent on by email. Click **Reconnect** and sign in again.

## Disconnect a mailbox

Click **Disconnect** and confirm. Brandwise loses access to every conversation from that address, and new mail stops arriving. This can't be undone.

> **Warning:** If this is your only working mailbox, live chat offline alerts and chats handed over to email also stop working.