# Quick start

> The first things to set up after you sign up, in the order that gets you running fastest.

Source: https://brandwise.ai/help/getting-started/quick-start
Last updated: 2026-09-30

New to Brandwise? These steps take you from an empty organization to an inbox that fills itself, moderates comments, and drafts replies. Each step links to a full guide.

## 1. Connect your social accounts

Go to **Settings > Social Media** and click **Connect a page**. Connect Instagram, Facebook, TikTok, YouTube, or WhatsApp, and new comments and DMs start arriving in your inbox.

See [Connect your social accounts](https://brandwise.ai/help/getting-started/connect-your-social-accounts).

## 2. Teach the AI about your brand

Open **Knowledge Base** in the left menu and add your FAQs, policies, and product details. The AI uses this for every reply it writes, so a good knowledge base means better replies.

See [Your knowledge base](https://brandwise.ai/help/ai-knowledge-base/knowledge-base).

## 3. Turn on comment moderation

In **Settings > Social Media**, click the gear next to a page and switch on **AI Moderation**. Brandwise then hides spam, toxic comments, and competitor promotion on that page.

See [How comment moderation works](https://brandwise.ai/help/comments/how-moderation-works).

## 4. Set up automations

Open **AI Assistant** in the left menu to decide when Brandwise drafts or sends replies on its own.

See [Comment automations](https://brandwise.ai/help/comments/comment-automations) and [DM automations](https://brandwise.ai/help/dms/dm-automations).

## 5. Invite your team

Go to **Settings > Members** and click **Invite teammate**. You choose what each person can see and do.

See [Organizations and teammates](https://brandwise.ai/help/getting-started/organizations-and-teammates).

## 6. Add more channels (optional)

- [Connect your mailbox](https://brandwise.ai/help/email/connect-your-mailbox) to answer support email in Brandwise.
- [Install the chat widget](https://brandwise.ai/help/live-chat/install-the-chat-widget) on your website.
- [Connect your Shopify store](https://brandwise.ai/help/getting-started/connect-your-shopify-store) so order details show up next to conversations.
- [Get the iOS app](https://brandwise.ai/help/getting-started/get-the-ios-app) to reply from your phone.

> **Tip:** AI features like moderation, replies, and Smart Labels use AI credits. See [How AI credits work](https://brandwise.ai/help/account-billing/ai-credits) to understand what uses them.