# Make changes with Obie

> Ask Obie to update your knowledge base, Smart Labels, automations, moderation, and Shopify products.

Source: https://brandwise.ai/help/obie/making-changes-with-obie
Last updated: 2026-09-30

Obie can make changes to your Brandwise account when you ask. It always shows you the exact change first and waits for you to click **Approve**. Nothing changes if you click **Decline**.

## What Obie can change

| Area | What Obie can do | Example prompt |
| --- | --- | --- |
| Knowledge base | Add, edit, or delete pages | "Add a page about our return policy: 30 days, unworn items only." |
| Live chat handoff | Replace the instructions that decide when the AI hands a chat to a person (up to 500 characters) | "Hand off live chats to a person whenever someone asks about a refund." |
| Smart Labels | Create, edit, turn on or off, and delete labels, including their channels, color, and priority | "Create a Smart Label called Shipping Delay for comments and DMs." |
| Labels on comments | Add or remove a Smart Label on a comment | "Label this comment as Product Complaint." |
| Automations | Turn automations on or off, and add, edit, or remove rules such as **Auto Reply**, **Auto Draft**, **Like Comment**, and **Hide Comment** for all messages, messages that need a reply, or one Smart Label. Also reply delay and low confidence fallback | "Turn on Auto Draft for Instagram comments that need a reply." |
| Comment moderation | Turn moderation on or off for a page and change its moderation options | "Turn on comment moderation for our Facebook page." |
| Bulk comment replies | Write replies to up to 25 comments at once. You approve the exact text before they're sent | "Reply to the unanswered questions on our latest ad." |
| Shopify | Update a product's title, description, tags, vendor, or type; change prices; publish, archive, or draft a product; adjust inventory at a location | "Set the price of the blue hoodie in size M to $49." |

Shopify changes need the Shopify connector, and your store must have granted Brandwise permission to edit products or inventory. See [Obie connectors](https://brandwise.ai/help/obie/obie-connectors).

## How approval works

1. Ask Obie for the change.
2. Obie shows an approval card. Click **View details** or **View changes** to see everything.
3. Click **Approve** (or **Delete** for a deletion) to apply it, or **Decline** to cancel.

If Obie proposes several changes at once, uncheck any you don't want before you approve.

> **Warning:** Bulk replies go out to your customers once you approve them, and deletions can't be undone. When a change can't be undone, the approval card says so. Read it before you approve.

## Add research from the web

Turn on **Web search** in the **+** menu, then ask Obie to read a page and add what it finds to your knowledge base. For example: "Read our shipping page at yourstore.com/shipping and update our shipping FAQ."

Knowledge base changes Obie makes show up in the knowledge base **History** tab.

## Slack and scheduled tasks

Some changes aren't available in Slack. See [Use Obie in Slack](https://brandwise.ai/help/obie/obie-in-slack). Changes proposed by a [scheduled task](https://brandwise.ai/help/obie/scheduled-tasks) wait until you approve them.