Brandwise | AI-Powered Helpdesk for Ecommerce

The most advanced AI-powered helpdesk for ecommerce

Our AI agent empowers your team at every task so you can deliver exceptional customer support in a fraction of the time

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Boost team efficiency
while delivering elite customer service

The first AI agent that actually automates address changes,
shipment tracking, refunds, and more

Simplify workflow with
a unified inbox

  • Email, live chat, and social media in one place
  • Real-time sync across the entire team
  • View customer info and manage orders without switching apps
Unified inbox showing TikTok, Shopify, Instagram, Email and other channels

AI that makes your team
better, not just faster

  • AI agent trained on custom information about your brand and products
  • Consistently accurate, humanlike replies that match your brand's tone
  • Uses real-time order info and shipment tracking for personalized replies
AI powered helpdesk showing conversation with Robert Fox about shipment tracking

Automation, on your terms

  • Automate the scenarios you choose and keep humans involved where it matters
  • Customize every scenario with AI-powered intent recognition
  • Adaptable AI that you can train like a real team member
Automation dashboard showing customer inquiries with automated actions like Update & Reply, Track & Reply, and Assign to Caitlyn
Smart Labels feature showing conversation labels automatically assigned by AI

Smart Labels

Conversation labels that get automatically assigned by AI using context.

Shopify Integration showing order details and refund processing

Shopify Integration

View order info, shipping details, process refunds, and more without switching apps.

Seamless Migration interface showing 1-click migration process

Seamless Migration

1-click migration from your current helpdesk, ensuring no downtime.

Analytics dashboard showing tickets resolved by AI with performance metrics

Analytics

In-depth analytics for your entire organization and individual team members.

Smart Handoff feature showing AI handing off conversations to human team members

Smart Handoff

AI hands off to a human when it's unsure & alerts you to improve its knowledge moving forward.

Built-in Filters showing spam and marketing emails being automatically filtered

Built-in Filters

Spam, marketing and transactional emails automatically removed from your primary inbox.

Get started with Brandwise today

Try Brandwise free for 7 days—you'll have access to every feature. Cancel any time.

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