Terms of Service - Brandwise
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Terms of Service

Website Terms and Conditions of Use

1. Introduction

Welcome to Brandwise, accessible from brandwise.ai. We are a subscription-based all-in-one social engagement manager that links to your social media pages for automatic comment moderation, AI-generated replies, and a dashboard showing all comments and engagement statistics. By using our website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use our website or services.

2. Use of Services

Brandwise provides a platform for social media management. Your use of our services is subject to the following conditions:
  • You may not use our services for illegal activities, including hiding comments on posts related to illegal activities. We reserve the right to terminate accounts involved in such activities.
  • You grant Brandwise a non-exclusive, royalty-free license to use data collected through our services, such as social media comments, for improving our services and training our AI models.
  • You are responsible for maintaining the security of your account and for all activities that occur under your account.

3. Intellectual Property

All materials on Brandwise's website, including text, graphics, logos, and software, are the property of Brandwise or its licensors and are protected by copyright and trademark laws.

4. User Data and Privacy

Brandwise collects and uses data provided by users to enhance the services offered. By using our services, you consent to the collection, use, and sharing of your data as described in our Privacy Policy. We may use your data to personalize your experience, provide customer support, communicate with you about our services, and for other purposes outlined in our Privacy Policy.

5. Email Marketing

By providing your email address and opting in to receive communications from Brandwise, you agree to receive email marketing messages from us. These messages may include updates, promotional offers, and other information related to our services. You can opt-out of receiving email marketing at any time by clicking the unsubscribe link in the email or by contacting us directly.

6. Disclaimer

The materials on Brandwise's website are provided "as is" without warranties of any kind, either express or implied. Brandwise does not warrant the accuracy, completeness, or reliability of the materials on its website.

7. Limitation of Liability

Brandwise shall not be liable for any damages arising from the use or inability to use our services, even if we have been advised of the possibility of such damages.

8. Revisions

Brandwise reserves the right to modify these Terms of Service at any time without prior notice. Your continued use of our services after any changes constitutes your acceptance of the new terms.

9. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which Brandwise operates.

10. Fulfillment Policy

1. Order Fulfillment / Delivery of Digital Products
Delivery Method: Upon successful payment, customers receive access to our software or digital products via secure download link, user account credentials, or email instructions.
Delivery Timeline: Delivery is typically instantaneous. In rare cases where additional setup or customization is required, fulfillment will be completed within 30 business days.
Access and Support: Should any technical issues arise, customers are encouraged to contact our support team at [email protected] for immediate assistance.
2. Refund Policy
Eligibility for Refunds: We stand behind the quality of our software. If you experience issues that render the product or service unusable and our support team is unable to resolve these issues within a reasonable time, you may be eligible for a refund.
Refund Window: Refund requests must be submitted within 2 days of purchase.
Process: To request a refund, please contact us at [email protected] with your order details and a description of the issue. Our team will assess your situation and process refunds on a case-by-case basis.
Exclusions:
  • Changes in personal circumstances (e.g., deciding you no longer need the software) do not qualify for a refund.
  • Refunds are not available for services or add-ons provided by third parties.
3. Shipping or Delivery Policy for Software
No Physical Shipment: We do not ship any physical products. All products and services are delivered digitally or via remote provision.
Access to Services: Once payment is confirmed, you will receive instructions to access our software or digital product. In the event of any delivery or access issues, please contact us promptly at [email protected].
4. Return Policy and Process
Digital Nature of Products: Because we offer non-tangible, digital products, they cannot be "returned" in the traditional sense. We do, however, provide support and troubleshooting to ensure product performance.
Requesting Support: In lieu of returns, customers experiencing difficulties with their software are encouraged to open a support ticket. We will work diligently to resolve any technical issues.
Refund vs. Return: If the technical issue cannot be resolved and qualifies under our Refund Policy, a refund may be issued.
5. Cancellation Policy
Subscription-Based Services:
  • Cancellation Process: You may cancel your subscription at any time through the online account dashboard (where applicable).
  • Effective Date of Cancellation: Cancellation will take effect at the end of the current billing cycle. No further charges will be applied.
  • Partial Refunds: We do not offer prorated refunds for any remainder of a subscription period unless otherwise stated in a separate agreement.
One-Time Purchases: Cancellations are not applicable to one-time software license purchases once delivery has been made.

11. Contact Information

If you have any questions about these Terms of Service, please contact us at [email protected].