Connect your mailbox

Connect your support address and its mail arrives in Social Inbox > Email, where your team can answer it alongside comments and DMs. Each organization can connect one mailbox.

Before you start

• You need the Manage integrations or Manage email inbox permission to open Settings > Email.
• Have the login for the mailbox ready, and allow pop-ups for Brandwise.

Connect a mailbox

1. Go to Settings > Email.
2. Click Connect a mailbox. A sign-in window opens.
3. Choose your email provider: Gmail, Microsoft 365 or Outlook, or another provider.
4. Sign in and approve access.

The window closes and the mailbox appears on the page. New mail then starts arriving in the email inbox.

Zoho Mail: one extra step

Zoho only sends mail to Brandwise after you add an outgoing webhook.

1. On the mailbox in Settings > Email, click Set up webhook.
2. Click Copy to copy the webhook URL.
3. In Zoho Mail settings, go to Mail > Integrations > Developer Space > Webhooks > Outgoing Webhooks.
4. Choose Create new configuration and paste the URL.
5. Set the trigger to All Mail Events, then save.

Mailbox settings

Setting	What it does
Display name	The name that appears on replies sent from this address
Translation language	Mail written in another language is translated into this one

Click Save changes after editing.

Reconnect a mailbox

If the connection stops working, the mailbox shows Reconnect needed. Until you fix it, mail stops syncing and live chat conversations can't be sent on by email. Click Reconnect and sign in again.

Disconnect a mailbox

Click Disconnect and confirm. Brandwise loses access to every conversation from that address, and new mail stops arriving. This can't be undone.