Install the chat widget

The chat widget puts a chat button on your site so visitors can message your team. Their chats arrive in your live chat inbox, next to your comments, DMs, and email.

Go to Settings > Live Chat and open the Installation tab. The Where the widget runs list shows every site the widget is set up for and whether it's running there.

Add it to a website

1. Click Add website.
2. Enter your domain, like example.com, without http:// or https://. Subdomains such as shop.example.com work too.
3. Click Add website.
4. On the new row, click Code, then Copy code.
5. Paste the code into the head section of your site, or just before the closing body tag.

The widget appears the next time the page loads. Add each domain you want the widget on as its own website.

If you add two or more websites under the same main domain (for example example.com and shop.example.com), a Continue chats across toggle appears. Turn it on so visitors keep the same conversation as they move between those sites. Only do this if you trust every subdomain of that domain.

Add it to a Shopify store

Your store shows up in the list on its own once the Brandwise Shopify app is installed. See Connect your Shopify store.

To turn the widget on, switch on the toggle on your store's row. Brandwise turns on the Brandwise live chat app embed in your live theme for you.

If the toggle can't reach your store, click the help icon on the row (Install it by hand) and follow the steps:

1. In Shopify admin, go to Online Store > Themes > Customize.
2. Open App embeds in the left sidebar.
3. Switch on the Brandwise live chat embed.
4. Save the theme, then come back to Brandwise and click the refresh icon on the row.

When a shopper is logged in to your store, the widget passes along their email, so you know who you're talking to.

Check the status

Each row shows one of these:

Status	What it means
Live	The widget is running on this site.
Paused	You turned the widget off here.
Not installed	The app embed isn't in your Shopify theme yet.
Status unavailable	Shopify didn't answer. Try the refresh icon again.

Pause or remove the widget

• Pause: switch off the toggle on the row. Switch it back on to resume.
• Change a domain: click the pencil icon.
• Remove a website: click the trash icon, then Remove website. The widget stops loading on that domain. Chats you already have from it stay in your inbox.