Quick start

Connect your social accounts

Connect your Shopify store

Organizations and teammates

Troubleshooting connections

Get the iOS app

Connect your accounts and get your team set up.

Getting Started

The comments inbox

See every comment on a post or ad

Bulk actions and bulk replies

How comment moderation works

Keyword Blacklist

Translate comments and DMs

Comment automations

Comment Sync

Influencer pages and partnership ads

Common questions about comments

Manage, moderate, and automate comments on your posts and ads.

Comments

The DMs inbox

Connect WhatsApp

DM automations

DM campaigns

Reply to a comment privately by DM

Handle direct messages from Instagram, Facebook, and WhatsApp.

Connect your mailbox

The email inbox

Email automations

Connect your support inbox and handle email tickets.

Email

Install the chat widget

Customize the chat widget

Availability and reply time

AI replies and handoff

The live chat inbox

Add a chat widget to your website and answer visitors.

Live Chat

Your knowledge base

Smart Labels

Generating AI replies

Teaching the AI

Settings for all automations

Teach the AI about your brand and control how it replies.

AI & Knowledge Base

Meet Obie

Analyze your inbox with Obie

Make changes with Obie

Generate images with Obie

Prompt library

Scheduled tasks

Use Obie in Slack

Obie connectors

Use Obie, your AI assistant, to analyze and manage your account.

Obie

What is the Brandwise MCP?

Connect Claude

Connect ChatGPT

Connect other AI tools

Permissions and access

What AI tools can do

Credits and limits

Troubleshooting MCP

Connect AI tools like Claude and ChatGPT to your Brandwise data.

Plans and billing

How AI credits work

Add more credits

Payment, invoices, and canceling

Activity logs

Plans, credits, payments, and account activity.

Account & Billing

The first things to set up after you sign up, in the order that gets you running fastest.

Link Instagram, Facebook, TikTok, YouTube, and WhatsApp so their comments and DMs reach your inbox.

Add your policies and product details so the AI can answer customers accurately.

Turn on AI moderation per page, hide comments by rule, and find out why a comment was hidden.

Add the Brandwise chat widget to your website with one line of code, or to your Shopify store.

What uses AI credits, when they refill, and what happens when you run out.

Brandwise Help Center

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