Quick start
The first things to set up after you sign up, in the order that gets you running fastest.
New to Brandwise? These steps take you from an empty organization to an inbox that fills itself, moderates comments, and drafts replies. Each step links to a full guide.
1. Connect your social accounts
Go to Settings > Social Media and click Connect a page. Connect Instagram, Facebook, TikTok, YouTube, or WhatsApp, and new comments and DMs start arriving in your inbox.
See Connect your social accounts.
2. Teach the AI about your brand
Open Knowledge Base in the left menu and add your FAQs, policies, and product details. The AI uses this for every reply it writes, so a good knowledge base means better replies.
See Your knowledge base.
3. Turn on comment moderation
In Settings > Social Media, click the gear next to a page and switch on AI Moderation. Brandwise then hides spam, toxic comments, and competitor promotion on that page.
See How comment moderation works.
4. Set up automations
Open AI Assistant in the left menu to decide when Brandwise drafts or sends replies on its own.
See Comment automations and DM automations.
5. Invite your team
Go to Settings > Members and click Invite teammate. You choose what each person can see and do.
See Organizations and teammates.
6. Add more channels (optional)
- Connect your mailbox to answer support email in Brandwise.
- Install the chat widget on your website.
- Connect your Shopify store so order details show up next to conversations.
- Get the iOS app to reply from your phone.
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