How does Brandwise connect to Shopify?
Brandwise links to your Shopify store in a few clicks. Obie then uses live order, customer, and product data to answer and resolve support requests across your channels.
AI Customer Support Built for Shopify
Obie resolves tracking, address changes, and cancellations with live store data — so shoppers get answers in minutes, not days, across email, chat, and DMs
7-day free trial · Every feature included · Unlimited seats
R
Robert Fox
Hi! I just realized I put the wrong address on my order 😅 Can you change it before it ships?
Obie · AI Agent
No problem, Robert! I've updated the shipping address on order #2456 to 123 Maple Street, Apt 4B. You'll get a confirmation email shortly 📦
Address updated in Shopify
Shopify admin
Order #2456PaidUnfulfilled
Order Value$50.00
Shipping AddressUpdated by Obie
123 Maple Street, Apt 4B,Los Angeles, CA 90015, USA
Brandwise updated this order · just now
Trusted by leading Shopify brands
Every answer backed by live order data
Shoppers hate being asked for details you already have. Obie pulls orders, tracking, and customer history straight from Shopify, so every reply is specific — and instant
Start Free Trial
S
Hey! Where's my order? It's been a few days 👀
Good news, Sarah — order #8912 shipped yesterday and is on its way! 🚚
#8912
In transitOrderedShippedIn transitDelivered
Resolutions, straight into Shopify
Stop copy-pasting between your helpdesk and the Shopify admin. Obie updates addresses and cancels orders right in your store, within the policies you set — and hands the exceptions to your team
Start Free TrialUpdate shipping address
Resolved by ObieCancel duplicate order
Resolved by ObieRefund over $200
MHanded to MeganAutomate the scenarios you choose — humans stay in the loop
Trained on your store from day one
No macro-writing marathons, no weeks of onboarding. Obie syncs your products, policies, and help docs automatically, then keeps learning from every conversation
Start Free TrialStore Knowledge
Connected
Product catalog142 products
SyncedShipping policyshipping-faq.pdf
Up to dateReturn policyreturns.pdf
Up to dateBrand voiceFrom past replies
Learned
CapabilitiesEverything your Shopify store needs
Shopify orders in every inbox
See and manage order details right inside email, chat, and DM conversations
Sarah M.Instagram DM
Where is my order? 🙏Robert FoxEmail
Wrong shipping address on my order
Jamie L.Live chat
Can I swap this for a size M?Smart handoff
Obie hands off to a human when it's unsure — with full order context attached
Obie
YYou
Refund request · Order #7730Over your $200 auto-approval limit. Full conversation and order history attached.
Detailed analytics
Reporting for your entire organization and individual team members
Tickets resolved+38%
Always improving
Learns from your interactions automatically, getting more accurate over time
Accuracy94%
Week 1 · 78%
Week 4 · 87%
Week 8 · 94%
How it works
Up and running before your next standup
1
Connect your store
Link Shopify and your support channels in a few clicks — no code needed
2
Obie learns your brand
Products, policies, help docs, and past conversations sync automatically
3
Automate on your terms
Choose what Obie resolves on his own and where humans stay in the loop
Common questions
Shopify integration questions
What can Obie do with Shopify order data?
Obie can look up orders, share tracking updates, update shipping addresses, and handle order changes end to end within the policies your team sets.
Which support channels does the Shopify integration cover?
Order-aware replies work across email, live chat, and social DMs — all from one inbox.
Can humans stay in the loop?
Yes. You choose which scenarios Obie resolves automatically. Anything complex, sensitive, or outside policy is handed to your team with full order context.
How long does setup take?
Connect Shopify, let Obie sync your store data, and start automating within your 7-day free trial.
How much does the Shopify integration cost?
The Shopify integration is included on every Brandwise plan, starting at $49/month with unlimited team seats. Every plan starts with a 7-day free trial.
Shopify + Brandwise
Put your Shopify support on autopilot
Faster answers for your shoppers, fewer tickets for your team — and no sales lost to slow replies
