Automate Instagram DMs and comments with AI

Can Brandwise auto reply to Instagram DMs?

Yes. AI answers Instagram DMs in your brand’s voice, using your knowledge base: your shipping, returns, and product details. Let it send replies on its own, or have it write drafts your team reviews and sends.

Is Brandwise an Instagram chatbot?

It does the job of an AI chatbot for your Instagram DMs and comments, without flows to build. The AI reads each message and answers from your knowledge base. You choose what happens when it isn’t sure: save the reply as a draft, assign it to a teammate, or send it anyway.

Can Brandwise send a DM to people who comment on a post?

Yes. DM campaigns send a coupon code, a link button, or both to people who comment on your Instagram or Facebook posts. Trigger them with a keyword like “SAVE”, or describe who should get the DM and let AI pick. Instagram allows one private reply per comment, within 7 days of the comment.

Can AI reply to Instagram comments on ads?

Yes. AI answers questions on your posts and ads, publicly or privately by DM, and AI Moderation hides spam, scams, and hate in real time. You can limit replies or moderation to ads only.

How does Brandwise work with Shopify?

Connect your Shopify store and your team can link an Instagram DM to the customer’s order. The order’s status and tracking show next to the conversation, and you can refund, cancel, send a replacement, or update the address from there. DM campaign sales are counted from Shopify orders that use the campaign’s code.

What happens to DMs that need a person?

They’re flagged Needs Reply in one inbox your whole team shares. You can send topics like order problems to a specific teammate automatically, and see every DM and comment from your Instagram account in the same place.

Is Brandwise a Manychat alternative?

Brandwise is built for ecommerce brands that get a lot of Instagram DMs and comments. It combines AI replies from your knowledge base, comment-to-DM campaigns, AI comment moderation on posts and ads, and Shopify orders in one team inbox. Every plan includes every feature and unlimited team members.

How much does Instagram automation cost?

Plans start at $49 a month for 3,000 Credits. Each AI reply, each comment AI Moderation checks, and each campaign DM uses 1 Credit. Every plan includes unlimited team members and unlimited pages, and starts with a 7-day free trial.