Connect your social accounts
Link Instagram, Facebook, TikTok, YouTube, and WhatsApp so their comments and DMs reach your inbox.
Connect your social accounts so their comments and DMs land in your Brandwise inbox, where your team and the AI can handle them.
What each platform brings in
| Platform | What arrives in Brandwise |
|---|---|
| Comments and DMs | |
| Comments and DMs on your Page | |
| TikTok | Comments on your videos |
| YouTube | Comments on your videos and Shorts |
| DMs to your Business number |
Connect a page
- Go to Settings > Social Media.
- Click Connect a page.
- Pick a platform.
- Sign in to that platform in the window that opens and approve access.
- For Instagram and Facebook, the Choose the pages to connect step lists your Facebook Pages. Click Connect next to each one you want.
Connecting a Facebook Page also connects the Instagram account linked to it. Pages you already connected show Reconnect instead of Connect.
To connect WhatsApp, follow Connect WhatsApp.
Before you connect
- Instagram must be a Professional account linked to a Facebook Page.
- Facebook: you need full admin access to the Page. If the Page belongs to a Business Manager, select that business when Meta asks.
- TikTok connects whichever account is logged in to TikTok in your browser. To connect a second TikTok account, log out of the first one on tiktok.com, log in to the next, then connect again.
- YouTube: new comments can take a few minutes to appear. Older comment history isn't imported.
Only the organization owner and people with the Manage connected pages permission can see Settings > Social Media.
After you connect
Your pages appear in the Your pages table with their status and who connected them. For each page:
- Click the gear (Page settings) to turn on AI Moderation and choose how comments are handled.
- Click the X (Disconnect) to stop new comments and DMs from that page. Its automations stop too. You can connect it again later.
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