Payment, invoices, and canceling

Everything here is in Settings > Billing, on the Billing tab. You need the Manage billing permission (the owner always has it).

Update your payment method

Your saved card is the last row of the plan panel, with its expiry date and the email address receipts go to.

1. Click Manage (or Add a card if none is saved).
2. Update your card on the secure Stripe page that opens.

Your subscription and any credit top-ups are charged to this card.

If a payment fails, a red Payment failed banner appears and AI features like moderation, drafts, and automatic replies pause. Click Fix payment to update your card and restore them.

Invoices and receipts

The Invoices panel lists every charge, including credit top-ups, with its date, description, amount, and status (Paid, Refunded, Partly refunded, or Unpaid). Click Download PDF or View receipt on a row to get a copy.

Cancel your subscription

1. On the Billing tab, click Cancel Subscription.
2. We offer to help first. Click Skip Support, Continue Canceling to go on.
3. Choose the main reason you're leaving. Depending on the reason, we may suggest help or another option first. Click Continue, or the button ending in "Continue Canceling", to go on.
4. Review what you'll lose and click I Understand, Cancel Anyway.

Your plan stays active until the end of the current billing period, and the plan panel shows the date it ends. Changed your mind before then? Click Keep my plan.

Pause instead of canceling

If you pick Not using it enough as your reason, the organization owner can choose Accept Free 1-Month Pause instead. Each organization can pause once.

While paused, you aren't charged, the inbox is locked, and new comments and messages aren't processed. Settings > General shows This organization is paused with a Resume now button. Your subscription resumes on its own after 30 days, or the owner can resume it sooner.