Keyword Blacklist

The Keyword Blacklist hides any comment that contains a word or phrase you've listed. Use it for things you always want gone, like scam phrases or a competitor's name, whether or not AI Moderation is on.

Add keywords

1. Go to AI Assistant > Keyword Blacklist.
2. Click Add Keyword(s).
3. Under Keywords, enter one phrase per line, or separate them with commas.
4. Under Apply to accounts, pick the pages the keywords should apply to. You need at least one.
5. Click Add keywords.

You can also get here from a page's Page settings: under Blocked phrases, click Open.

How matching works

• Matching ignores capitals, so "Scam" and "scam" are the same.
• A keyword matches whole words or whole phrases only. "scam" matches "this is a scam" but not "scammer".
• It checks new comments on Facebook, Instagram, TikTok, and YouTube. It doesn't apply to DMs.
• Each comment it hides uses 1 AI credit. If your organization has no credits left, keywords aren't checked.

Examples: scam, don't buy this, refund now.

Manage your list

The table shows each keyword, how many comments it has Hidden, when it was Added, and which Accounts it applies to.

• Search keywords… to find one quickly.
• Click the edit button in the Actions column to change which accounts a keyword applies to, or the delete button to remove it.
• To change many at once, tick keywords (or choose All keywords), click Bulk edit, pick an Account, and click Add keywords. Turn off Add to the account to remove the keywords from that account instead.

To see which keyword hid a comment, open the comment in the inbox and choose More actions > View logs.