Translate comments and DMs

Brandwise can translate comments and DMs written in other languages, so your team can read everything in one language and still reply in the customer's.

Turn on translation for a page

1. Open the page's settings: Social Inbox > Comments > Page settings, or the gear next to the page in Settings > Social Media.
2. In the Language panel, choose a language in Translate comments into.
3. Optionally turn on Show the translation first so your team sees the translated text by default, with the original a click away.

The setting covers both comments and DMs on that page. It applies to new messages that arrive after you set it; older ones aren't translated.

Read a translation

When a comment or DM was translated, a toggle appears next to the text. Click Show translation or Show original text to switch between the two.

Translate your reply

1. Write your reply in your own language.
2. Click Translate & send. The tooltip names the language, for example "Translate into Spanish and send".

The reply is translated and sent in one step, so there's no preview. To send it as written, click Reply for a comment or Send for a DM.

Translate & send appears when the page has a translation language set and the customer wrote in a different language.

What language AI replies use

When a page has a translation language, AI drafts are written in that language so your team can read them. Send them with Translate & send to reach the customer in their language. Auto Reply answers in the customer's language on its own.

Other channels

• Email has its own translation setting. See The email inbox.
• Live chat has its own setting, Your team's language. Go to Settings > Live Chat and open the Appearance tab.