See every comment on a post or ad
Open the full comment feed for one post or ad, or filter the inbox to specific post and ad IDs.
When one post or ad is getting a lot of attention, you can look at all of its comments together instead of scrolling the whole inbox. There are two ways to do it.
Open the post viewer
- In Social Inbox > Comments, click any comment on the post or ad.
- In the post preview on the right, click View all comments (it shows the total, for example "View all 48 comments").
The viewer lists every comment on that post, with replies grouped under the comment they answer. From there you can:
- Search comments… on this post only.
- Sort by Newest first or Oldest first.
- Switch between All, Visible, Hidden, and Needs Reply, or use the Status filter for any other status.
- Reply, hide, or unhide a comment right in the feed, and like it on Facebook and TikTok.
- Select comments and use the same bulk actions as the inbox. Select all picks the comments that match your current filter.
The viewer isn't available for mentions, since those comments live on someone else's post.
Filter the inbox by post or ad ID
Use this when you already know which posts or ads you care about, for example a campaign's ads from Meta Ads Manager.
- In Social Inbox > Comments, click Filter and choose Post/Ad ID.
- Paste one or more IDs. You can paste a list separated by commas, spaces, or new lines, then click Add.
- Click Apply.
You can enter a platform post ID or a Meta ad ID, up to 50 per filter. For ads Brandwise has synced, a Meta ad ID is matched to the post where that ad's comments are left. The filter combines with your other filters, and you can save it as a view.
Turn things off for one post
In the post preview, Post settings lets you switch off automation for a single post:
| Setting | What it does |
|---|---|
| Disable moderation | Stop auto-hiding comments on this post |
| Disable AI reply | Stop drafting and sending AI replies here |
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