What AI tools can do

When you connect an AI tool, it gets the tools below. You don't call them yourself: you ask in plain language, and the AI picks the right tool. Tool names are shown so you can recognize them in your AI tool's activity.

Every connection gets all of these tools. Some use AI credits, see Credits and limits.

Comments

Tool	What it does	Type
search_comments	Finds comments that match a question or keywords (up to 40 results)	Read
list_comments	Lists comments, newest first, with filters	Read
count_comments	Counts comments that match filters	Read
get_comment	Opens one comment in full, with its post	Read
get_comment_sentiment_breakdown	Counts positive, negative, neutral, and unclassified comments	Read
cluster_comments	Groups comments into themes	Read

DMs

Tool	What it does	Type
search_dm_conversations	Finds DM conversations that match a question or keywords (up to 40 results)	Read
list_dm_conversations	Lists recent DM conversations with filters	Read
count_dm_conversations	Counts DM conversations that match filters	Read
get_dm_conversation	Opens one DM conversation with its messages	Read
cluster_dm_conversations	Groups DM conversations into themes	Read

Email

Tool	What it does	Type
search_email_threads	Finds email threads that match a question or keywords (up to 40 results)	Read
list_email_threads	Lists recent email threads with filters	Read
count_email_threads	Counts email threads that match filters	Read
get_email_thread	Opens one email thread with its messages	Read
cluster_email_threads	Groups email threads into themes	Read
resolve_email_conversation	Resolves an email conversation	Write
create_email_internal_note	Adds an internal note to an email conversation	Write

Live chat

Tool	What it does	Type
list_live_chat_conversations	Lists recent live chat conversations with filters	Read
count_live_chat_conversations	Counts live chat conversations that match filters	Read
get_live_chat_conversation	Opens one live chat conversation with its messages	Read

Your setup

Tool	What it does	Type
list_social_accounts	Lists your connected social accounts	Read
list_email_accounts	Lists your connected email accounts	Read
list_live_chat_accounts	Lists the websites and Shopify stores running live chat	Read
list_smart_labels	Lists your smart labels and the channels each one applies to	Read
list_assignable_members	Lists teammates conversations can be assigned to	Read
list_automation_summaries	Summarizes your social and email automations	Read
list_authorized_organizations	Lists the organizations this connection can reach (only when you connected more than one)	Read

Organizing the inbox

Tool	What it does	Type
apply_smart_label	Applies or removes a smart label on a comment, DM conversation, or email thread	Write
assign_conversation	Assigns or unassigns a comment, DM conversation, or email thread	Write
create_smart_label	Creates a smart label	Write
update_smart_label	Changes a smart label's name, description, color, priority, or channels	Write
delete_smart_label	Deletes a smart label	Write

Knowledge base

Tool	What it does	Type
list_knowledge_base_pages	Lists your knowledge base categories and pages	Read
get_knowledge_base_page	Opens one knowledge base page in full	Read
apply_knowledge_base_changes	Creates, edits, moves, renames, and deletes pages and categories	Write

The built-in Feedback category and its pages can't be renamed, moved, or deleted, though their content can be edited.

Replies

Tool	What it does	Type
submit_reply	Saves a reply draft on a comment, DM, email, or live chat for your team to review	Write
send_reply	Sends a reply right away on a comment, DM, email, or live chat	Write

A draft from submit_reply appears in that conversation's reply box as an AI draft. Hover over it to see which AI tool wrote it. A teammate can edit it, send it, or dismiss it. Nothing is sent until someone does.

send_reply goes straight to the customer through your connected account. Replies to comments are public unless the AI chooses to reply privately by DM, which works for eligible Facebook and Instagram comments.